Student support specialist greeting students

 Guiding Principles

Compass

1. Early Connection

Two people silhouettes: One asking a question. One providing information.

  • Connect with students immediately after they apply

  • Hold events for potential students where they can learn about the college and build early connections to the outreach and student support staff. 

  • Leverage early alert systems to learn about students' needs and to connect them with support resources before they come to the college.

  • Welcome students into the college before they are asked to make decisions about courses

2. Customized Approach

Every student requires different support to navigate the system and succeed in their classes. 

Two people silhouettes connecting.

  • Learn about the needs of each student

  • Connect students with the resources they will need to be successful

  • Help students access those resources, showing them how to make appointments and where the resource is located on campus will increase the likelihood that students will use the resource.